Atención Al Cliente

Quality customer service can make or break brands in today's world. The transparency of the internet means that companies are constantly trying to improve their ability to handle customer complaints and enhance user experience. The reputation of a brand starts the second a potential client comes into contact with it, which means one bad review could destroy a company's reputation. This is why good customer service training is invaluable to businesses everywhere, and makes customer service oriented employees extremely valuable to both clients and managment. The objective of the Customer Support course is to teach students in detail how to give exceptional customer service. We dive into the specific strategies to effectively handle every point of contact with the customer to ensure a satisfactory experience. The course also teaches the following tangible skills: -How to identify customer needs -How to effectively communicate with clients -How to identify problematic situations that could endanger customer satisfaction -How to remedy tricky situations with practical solutions The course offers great value to customer support representatives and any business professionals who establish direct contact with clients and customers. Outline: 1. Identifying Customer Needs 2. Applying Diverse Strategies for Effective Communication 3. Identifying Problematic Situations that Endanger Customer Satisfaction 4. Discerning Appropriate Solutions to Problematic Situations Audience: Anyone who is interested in the subject described and requires that the program or course is not in English. The following was here before the update and is left for future reference: El propósito del curso es presentar claramente cómo desempeñar una adecuada atención al cliente, en cada momento de contacto, con el fin de obtener su sasfacción. Los temas que trabajaremos serán de gran ayuda para todas las eprsonas que ocupan puestos en los que deben establecer contacto directo con otras.

1. Identificar las necesidades del cliente 2. Aplicar estrategias para una comunicación efectiva. 3. Identificación de situaciones problemáticas que ponen en peligro la satisfacción del cliente 4. Discernir soluciones apropiadas a situaciones problemáticas.

"All required reference materials are provided with this program. Technical requirements: Internet Connection • Broadband or High-Speed (DSL, Cable, Wireless) Hardware Requirements • Processor - 2GHz Processor or Higher • Memory - 1 GB RAM Minimum Recommended Software Requirements • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) • Internet Browsers - Google Chrome is highly recommended • Cookies MUST be enabled • Pop-ups MUST be allowed (Pop-up Blocker disabled) • Adobe PDF Reader"

Intuit

This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.